If you are not completely satisfied, you may return your order within 14 days of delivery.

To initiate your return, please contact us with your order number, the tracking number of your return, and your choice between refund (not available for pre-ordered pieces), exchange, or store credit. We will then inform you where to ship your return.

On request, we can arrange a pick-up for you. A return shipping fee will be deducted from your refund depending on the item and your location.
Returns must be made from the same country as the original delivery address.
We handle returns and exchanges during business hours.

Return shipping costs are your responsibility.

Please make sure to use the proforma invoice provided by our Client Services and to ship on a DDP (Delivery Duty Paid) basis.

Returns with customs duties will not be accepted.

All returned items must be:
·       unworn, unwashed, undamaged, and unused, free of make-up, perfume, or other marks,
·       returned in perfect condition, with all accessories, tags and seals attached,
·       placed in their original, undamaged box (considered part of the product), packed inside another solid carton for protection,
·       shipped from the same country as the original delivery address.

Returns with unpaid customs duties will not be accepted.


Shipping charges for returns are non-refundable.


Items not meeting our Return Policy requirements will not be accepted.


EMI MESS is not responsible for lost or misdirected returns.

Once we have received your return in good condition, please allow up to 14 business days for processing.

You will receive an email when your refund has been completed. The refund will be credited to the original payment method.
Please note:
·       No refund is available for pre-ordered items or items paid in instalments (only exchange or store credit can be issued).
·       A deduction may apply if the value of the goods has been reduced due to handling beyond what was necessary (including box, dustbag, hangtag).