We ship orders from Monday to Friday except national holidays.
Packages are generally dispatched within 48-72 hours after receipt of payment.
Once your order is dispatched, you will receive an email with your tracking number.
The shipment is done by DHL carrier.
In Metropolitan France, shipping fees are free as from 450€.
Please allow 1-2 business days shipment once your parcel collected.
In Europe and outside, shipping fees are invoiced for each order.
These fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
Once your parcel collected, in Europe, please allow 1-3 business days shipment and 2-4 business days shipment for International according to country.
DHL Express / Standard – Your order will be delivered to your delivery address before 6 pm. The carrier will give you a call ahead of delivery and will require a signature upon delivery. If you are not available at the time of attempted delivery, you can arrange for a new delivery time with DHL using your tracking number for reference. Kindly note that delivery to rural addresses can result in longer delivery times.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability and/or any other case of force majeure.
We are unable to deliver to post office boxes.
If you refuse your order or if we cannot deliver your package because of wrong information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund.
EMI MESS is not responsible for the possible loss of packages once the parcel collected.
TAXES AND DUTIES
All orders are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local import duties and taxes, which you are responsible for.