These terms and conditions apply to all agreements entered with SAS AHMIE having a share capital of 10 000€, registered with the trade and companies register of Marseille under number 848 003 851 00013, and which headquarters is located at La Bucelle, C2, Route des Crêtes 13600 La Ciotat, France, – bonjour [@] emi-mess.com – referred to as EMI MESS in the following.
The AHMIE company is the operating company and publisher of the website www.emi-mess.com dedicated to the e-commerce of women’s ready-to-wear items.
The publication director of the website is : Emilie Messal
Throughout the site, the terms “we”, “us” and “our” refer to EMI MESS. EMI MESS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Our store is hosted on Woocommerce Service. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By placing an order, acknowledge that you without any limitations accept these general terms and conditions. EMI MESS reserves the rights to change these terms and conditions and update the online retail at any time. Users are responsible for keeping themselves updated with such changes. All customers paying by card are subject to validation checks. EMI MESS reserves the right to delay, cancel or adjust any order if fraud or unjust behavior is suspected.
The collection of personal customer information on emi-mess.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.
WHAT IS PERSONAL DATA?
Personal data is anything that can be linked directly or indirectly to a person. Examples of personal data are name, phone number and address but also digital data such as email or IP-addresses are personal data when they can be linked to a person.
WHAT PERSONAL DATA DO WE PROCESS?
Certain personal data is necessary to provide you with our products or services.
This is particularly the case when:
- you use our site
- you create an account
- you make a purchase,
- you contact our customer service,
- you request to receive communications (newsletters, SMS, …).
When you browse our site and in order to provide you with the best possible service, we may collect several types of information, including:
- By cookies :
During any visit to the site: your internet location (IP address, domain name such as .fr or .com, original url), the browser used, the country and telephone prefix of your computer, the pages of our site you visited during your visit, the advertisements you clicked on, and any research you performed.
- By creating of your user account and by purchase:
The username and password associated with your account, firstname, name, email address, phone number, billing and delivery address, payment information, items, order amount, discount level, frequency. Including sending transactional emails, e.g. order, shipping and refund confirmation.
- By users supplying information :
During any request for information, any email sent to our customer service, subscription to our newsletter or any other service, participation in a contest, vote for a product or posted opinions: your name, your contact details and any other information such as your age , your interests and your product preferences.
- By user behavior and engagement :
In the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client.
WHAT IS YOUR PERSONAL DATA FOR?
You don’t like to receive spam? That’s good, we don’t like to send them. This is why we promise to use your Personal Information only for the improvement of our services.
For example, we will not unnecessarily share your information with third parties unrelated to the site. We may, for example, use the information collected on:
- Obligations :
To fulfil our obligation to you as a customer or user of our service – like purchase, invoicing, customer service and site account.
- Customer service :
To be able to perform customer service via email or phone. Answer questions related to your current or previous orders, adjust errors and to guide the customer.
- Marketing :
To display inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via 3rd party advertisement.
- Customer experience :
To improve the customer experience interacting with EMI MESS such as personalizing your experience on emi-mess.com, development of new features, services and products. This also include to administrate, protect, operate and maintain our website, system administration and security and to comply aggregated statistics about the site usage, purchases and to improve understanding of our customers preferences.
- Fraud :
To prevent fraud and do risk assessment.
- Legislation :
To meet existing legislation.
By visiting emi-mess.com, you agree to be contacted by our services for any of the reasons specified above, whether by telephone, e-mail or mail. You confirm that you will not consider the use of your Confidential Information as being an infringement of your rights as provided by French regulations.
When creating your User account, or when you place an order, we record information about you intended for our company AHMIE , responsible for processing, in order to carry out all the operations relating to our relationship commercial, namely the creation of your account, the terms of payment, delivery, management of complaints and after-sales service, to provide you with the services to which you subscribe and to send you EMI MESS offers.
WILL MY PERSONAL INFORMATION BE COMMUNICATED TO THIRD PARTIES?
We are committed to respecting the confidentiality of your Personal Information. They may, however, be communicated to trusted third parties who assist us in the administration of the site, the proper functioning of our activity and the services we offer to you, to the extent that these third parties undertake to keep this information confidential.
We will also disclose information about you if necessary to comply with the law, apply the policies of our site or protect our rights, property or security and those of third parties.
Finally, we may disclose your Personal Information or information relating to your User account to any judicial authority (or any other regulatory or governmental authority which investigates alleged illegal activities) at their request.
Because we respect your privacy, we have taken the necessary precautions to comply with the General Data Protection Regulations (GDPR). We will therefore not share your Personal Information with third parties without your consent (except as provided above).
However, non-personal data (which does not identify you) may be transmitted to any third party for marketing, advertising or other purposes. These confidentiality rules apply only to the collection and use of information that we may have collected on our site, and not to information collected offline.
PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
Your personal data is kept as long as necessary in accordance with each of the purposes defined above and within the limits defined by law, unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
In general, we will keep your personal data as long as you keep your EMI MESS account.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All sensitive / payment data provided by Users is transmitted by SSL (Secure Socket Layer) protocol and encrypted in our database. They can only be viewed by authorized persons, who have specific access rights to our systems and are required to keep this information confidential.
WHAT ARE YOUR RIGHTS ON YOUR PERSONAL DATA?
In accordance with the Personal Data Regulations, you have various rights, including the right of access, rectification and opposition to the processing of your data. To exercise your rights, simply write to us, indicating your name, first name, address, email (used to create the account) and attach proof of identity by email to bonjour [@] emi-mess.com
The term “cookie” also designates a small information file that any website transmits to your computer via the browser you use. It allows websites and systems providing services to recognize your browser, record and remember certain information in order to interact with you, improve and personalize your browsing experience.
EMI MESS collects data, which may include personal data, from your browser when you use our site.
WHAT ARE THE COOKIES FOR?
These cookies allow us in particular to remember and process the products in your basket, to understand and save your preferences in anticipation of your future visits, to follow the evolution of advertisements, to gather data concerning the traffic of the site as well as the interaction between our site and users :
- Performance cookies :
These cookies allow us to improve the functionality of our site by monitoring their use. In some cases, these cookies make it possible to improve the speed with which we process your request, and to remember the preferences you have selected. We collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of emi-mess.com and to support our marketing to improve the communication of relevant products and offers catered to you.
- Third-party cookies and analytical tool :
In order to improve our understanding of our visitors, we use various analytical tools such as Google Analytics, which assist us in collecting statistics on the use of emi-mess.com to create a better experience for you. This gives us the opportunity to customize and create content and services that match your and other users’ interests and desires. These third parties collect data directly from your browser and the processing of this data is subject to their own personal data protection charters.
- Retargeting or social media and advertising cookies :
Emi-mess.com also works together with companies to enhance our online advertisement to ensure you only are exposed to relevant ads. In this context we use the following suppliers: Facebook, Instagram and Google.
- Functional cookies :
When you log into emi-mess.com, a number of technical cookies are in place that is necessary for handling the functionality of our site. This includes cookies that allow you to be recognized when you visit our site during a single session or, if you wish, from one session to another. They make it possible to establish your shopping cart and the payment procedure but also to ensure the security of exchanges and compliance with regulations.
HOW DO I AVOID COOKIES?
If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies.
You should be aware that if you do not accept cookies, access to many of the content on our site may be less efficient and some of our services may not work properly.
Last updated in March 2020